Cancellations

Last updated 30 August 2026.

SRAR does not sell subscriptions

We do not offer, sell or operate any subscription, membership, recurring order, auto replenishment, instalment plan or free trial that converts into a paid plan. There is no subscription to cancel because there is no subscription to start.

Every order placed with SRAR is a single, one off purchase of the items in your basket. You are charged once, at the point of order, for the goods and the £3.95 delivery charge, and no further payment is ever taken from your card by us. We do not store your card details to charge again, and we cannot. Your card details are held by our payment provider, Onerway, not by us.

If you ever see a repeated charge from SRAR on your statement, it is an error. Contact us at support@srar.uk or on +44 7405 395180 and we will refund it in full.

Cancelling an order before it ships

Email support@srar.uk with your order number as soon as you can. If your parcel has not yet been collected by Royal Mail we will cancel the order and refund you in full, including the delivery charge, on the same or next working day. Because our handling time is one working day, please tell us quickly.

Cancelling after it has shipped

Once the parcel is on its way it has to come back to us. Use the process in our returns and refunds policy. Your statutory 14 day cancellation right under the Consumer Contracts Regulations 2013 applies from the day you receive the goods, and our 30 day change of mind window applies on top of it.

Marketing emails

If you have subscribed to our email list, that is a consent to receive emails, not a paid subscription. There is never a charge for it. Every email carries an unsubscribe link, and you can also unsubscribe by emailing support@srar.uk. We act on it immediately.

Business details and contact

SRAR
4 St James' Rd
Mitcham CR4 2DA
United Kingdom
Email: support@srar.uk
Phone: +44 7405 395180
Hours: Monday to Friday, 9am to 5pm UK time