Shipping policy

Last updated 30 August 2026.

This page sets out exactly where SRAR delivers, who carries the parcel, what it costs and how long it takes. The figures below are the same figures you will see at checkout. If you ever find a difference between this page and what you are charged, tell us and we will honour whichever is lower.

Where we ship

We ship to addresses in the United Kingdom only: England, Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands.

We do not currently ship to any address outside the United Kingdom, and we do not deliver to BFPO addresses. If an order is placed for delivery outside the UK we will cancel it and refund you in full within one working day, and we will email you to explain why.

Carrier

Every order is sent with Royal Mail on a Tracked 48 service. Each parcel carries a tracking number. No signature is required on delivery unless you ask us for one.

Cost and delivery time

  • Service: Standard delivery
  • Carrier: Royal Mail Tracked 48
  • Handling time: 1 working day
  • Transit time: 2 to 3 working days
  • Total time: 3 to 4 working days
  • Cost: £3.95

£3.95 is the total delivery charge for an order, whether it contains one item or six. There is no separate handling fee, packaging fee, fuel surcharge or per item charge, and nothing further is added at any stage of checkout. We do not offer an express or next day service at present.

What handling time and transit time mean

Handling time is the time between your payment clearing and the parcel leaving us: one working day.

Transit time is the time the parcel spends with Royal Mail: two to three working days.

Every figure on this page is stated in working days, meaning Monday to Friday, excluding UK public holidays. An order placed on a Saturday, a Sunday or a public holiday begins its handling time on the next working day.

How to track your order

When your parcel is collected you will receive an email containing the Royal Mail tracking number and a link to track it. Tracking usually begins to update the evening the parcel is collected. It is normal for it to show nothing for a few hours after you receive the email.

If you have not received a dispatch email within two working days of placing your order, contact us and we will tell you exactly where it is.

If your parcel is late

Royal Mail does not treat a Tracked 48 item as lost until 10 working days after its due date. If your parcel has not arrived by then, contact us with your order number. We will open the claim with Royal Mail ourselves and, at your choice, either send a replacement or refund you in full. Chasing the carrier is our job, not yours.

If your order arrives incomplete, damaged or wrong

Contact us within 14 days of delivery with your order number and, where it helps, a photograph. We will send the missing or replacement item at our own cost, or refund it in full, whichever you prefer. You will never be asked to pay postage on an item that arrived damaged, incomplete or incorrect. The full process is set out in our returns and refunds policy.

Customs and import charges

Because we ship within the United Kingdom only, no customs duty, import VAT or customs handling fee can arise on any order placed with us.

Business details and contact

SRAR
4 St James' Rd
Mitcham CR4 2DA
United Kingdom
Email: support@srar.uk
Phone: +44 7405 395180
Hours: Monday to Friday, 9am to 5pm UK time
Response time: we reply within one working day

You can also use the form on our contact page.