Refund policy
Last updated 30 August 2026.
Yes, we accept returns. You have 30 days from the day your order is delivered to send anything back. That sits on top of your legal right to cancel, which is set out at the end of this page and which nothing here reduces.
What can be returned
- Any item in our range, in any size or colour.
- Unworn, unwashed, with any tags still attached, and in a condition we could sell again.
- Received back by us, or posted to us, within 30 days of the delivery date. The 30 days start on the day the parcel is delivered, not the day you ordered.
We do not sell final sale, clearance, personalised, made to order or perishable items, so nothing in our range is excluded from this policy. There is no category of product you cannot return.
We do not charge a restocking fee. There is no fee of any kind for returning an item.
How to start a return, two ways
By email. Send your order number, the item and size, and whether you want a refund or an exchange, to support@srar.uk.
By phone. Call +44 7405 395180, Monday to Friday, 9am to 5pm UK time, with the same details.
Either way we reply within one working day with the return address and instructions. Please wait for that reply before posting anything back. An unannounced parcel with nothing inside to identify it is very hard for us to match to your order.
Who pays the return postage
If you changed your mind, or the size was wrong, you pay the postage to send it back. We recommend a tracked service, because until the parcel reaches us it is still your property and proof of posting protects you.
If the item is faulty, damaged in transit, or not what you ordered, we pay. Send us the receipt for the postage and we will refund it alongside the item, up to the cost of a Royal Mail Tracked 48 service.
How and when you get your money back
We inspect returns the same or the next working day they arrive.
Refunds are issued to the original payment method, meaning the same card or account you paid with. We cannot refund to a different card. We do not give store credit or a voucher instead of a refund unless you specifically ask for one.
We issue the refund within 14 days of the item reaching us, and in most cases within three working days. Your bank or card issuer may then take a further three to five working days to show it on your statement, which is outside our control.
The original £3.95 delivery charge. If you cancel your whole order under your statutory 14 day right, described below, we refund the delivery charge as well as the goods. If you return only part of an order, or return after the statutory 14 days but inside our 30 day window, the goods are refunded and the delivery charge is not.
Exchanges
Tell us when you start the return which size or colour you want instead. We will hold it for you while your return is in the post. Exchanges are subject to stock. If the replacement sells out before your return reaches us we will tell you straight away and refund you in full instead. There is no charge for sending an exchange back out to you.
If your order never arrived
Royal Mail does not treat a Tracked 48 item as lost until 10 working days after its due date. Once that point is reached, contact us with your order number and we will either send a replacement or refund you in full, whichever you choose. We deal with the carrier claim ourselves. You are not left out of pocket while it is investigated, and you do not need to have insured anything.
If your order arrived damaged
Contact us within 14 days of delivery with your order number and a photograph of the damage, including the packaging if it is also damaged. We will send a replacement or refund you in full, at your choice, at no cost to you. You do not pay return postage on a damaged item, and in most cases we will not ask for it back at all.
If you received the wrong item
Contact us within 14 days of delivery with your order number and a photograph of what arrived. We will send the correct item at our cost and cover the postage to return the wrong one. If you would rather not wait, we will refund you in full instead.
Faulty goods and your legal rights
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of delivery, if an item is faulty you have the short term right to reject it and receive a full refund.
- Between 30 days and six months, you are entitled to a repair or replacement, and to a refund if that fails.
- A fault appearing within the first six months is presumed to have been present at delivery unless we can show otherwise.
These rights are additional to the 30 day change of mind window described above and nothing on this page limits them.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason, without giving a reason, within 14 days of the day you receive the goods.
To cancel, tell us in writing at support@srar.uk. A clear statement that you are cancelling is enough. You do not need a particular form of words. You then have a further 14 days to send the goods back.
We will refund everything you paid, including the standard £3.95 delivery charge, within 14 days of receiving the goods back or of you providing proof that you have sent them, whichever is sooner. We may reduce the refund to reflect any loss in value if you have handled the goods more than was necessary to establish their nature and characteristics. In plain terms, trying a t-shirt on is fine, wearing it out is not.
Business details and contact
SRAR
4 St James' Rd
Mitcham CR4 2DA
United Kingdom
Email: support@srar.uk
Phone: +44 7405 395180
Hours: Monday to Friday, 9am to 5pm UK time
Response time: we reply within one working day